Frequently Asked Questions

Who is TridentGLOBAL?

TridentGLOBAL provides export management software solutions to exporters worldwide. Since 1992 our export software has allowed exporters to automate and manage the complexity of their global trade, shipping, export compliance, logistics, and export documentation processes. Unrivalled in its depth of functionality and integration capability, TridentGLOBAL export management solutions allow exporters to make faster, more accurate and more profitable operational decisions.

Can the TridentGLOBAL export documentation software solution produce automated export documents?

Yes, the TridentGLOBAL export management software solution can electronically produce your export documentation. Documents include: Certificate of Origin, Health Certificate, Bill of Lading, Commercial Invoice, Packing list, Certificate of Insurance, Bill of Exchange plus many more.

How can I best manage my company's export process?

Your company's export management process can be managed in a number of ways.
1. Manually - This is costly, time consuming and prone to errors.
2. Outsourcing - This can also be costly and risky due to the loss of internal control with your export processing and communication.
3. Export Management Software - By Using the TridentGLOBAL export management software solution you can manage the entire export process in-house.

How can I maintain export compliance?

You can ensure that your company complies with all government rules and regulations by using an export management software solution. The TridentGLOBAL export documentation software is compliant with all government regulations. Trident is constantly in contact with AQIS and Customs to ensure that your exports are able to leave the country first time, every time.

What is Pre-Receival Advice (PRA)?

PRA stands for Pre-Receival Advice and it replaces the ERA. TridentGLOBAL Pre-Receival Advice (PRA) software enables the successful transmission and receipt of Pre-Receival Advice (PRA ) messages to stevedores in order to obtain a cargo acceptance. In essence it is an electronic system that approves the container transport to the wharf. The fact that the Pre-Receival Advice (PRA) details can be processed electronically reduces errors.

What is a Bill of Lading?

The Bill of Lading is the most important document associated with the movement of goods by sea. The Bill of Lading is a receipt for the goods, evidence of the transport contract between the shipper and the shipowner, and a document of titles to the goods. The shipping company will not normally release the Bill of Lading until the goods have been loaded on board and the vessel has departed from the port of loading; the exception being when the shipper requires a "Received for Shipment" Bill of Lading.

What is a Letter of credit?

A documentary letter of credit is a document that contains the terms of the contract agreed between the parties. This is to ensure that the requirements specified in the purchase order are met prior to the bank releasing payment to the exporter. This may include delivery time, quality, payment terms, independent third party testing of goods etc. An accepted Letter of Credit commits the providing bank to meet the payment in place of the buyer and then to recover payment from the buyer. The banks' role is to act as collection agents, dealing exclusively in documents rather than goods. They ensure that the customer's instructions are executed and that the "documents" listed, eg bill of lading, are presented to the bank by the supplier in exchange for payment.

What are Electronic Forwarding Instructions (EFI's)?

EFI stands for Electronic Forwarding Instructions. The Forwarding Instruction is simply the shipper's letter of instruction. The TridentGLOBAL export documentation software can provide your electronic forwarding instructions (EFI's) directly from your system to the shipping lines with INTTRA or BabelBridge. These portals provide a seamless connection between exporters and shipping lines for the delivery of FI's.

What is an Air Waybill?

An Air Waybill is a non-negotiable consignment note used to cover the transport of goods as air cargo.

What is a house Air Waybill?

A house air waybill is issued by a freight forwarder or consolidator on " house" letterhead to individual shippers as a receipt for their cargo in lieu of the master Air Waybill issued to the consolidator for the complete cargo. Unless stipulated, such documents are not normally accepted under the terms of a documentary letter of credit.

What is a packing list?

A packing list is a document issued by the exporter providing the buyer with the details of the contents of each individual package together with dimensions, cubic measurement and net and gross weights.

What is a Certificate of Origin?

This is a document issued by state chambers and Industry Groups. It provides certification that the goods to be exported are of the country of origin that they claim to be. The TridentGLOBAL export documentation software can send and receive the Certificate of Origin electronically using ecert.

What is eCert?

eCert is the technology developed by eCertify to electronically stamp and sign export certificates, eliminating the need for physical authorisation. The certificate is sent electronically through the TridentGLOBAL export management software solution and returned via eCert from your authorising body. eCert reduces the time and costs for exporters to stamp and sign their export certificates.