A Global View Newsletter August 2016 edition

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From the CEO’s Desk

Hi {!Contact.FirstName},

Welcome to the August edition of A Global View for 2016.

In this issue we look at the benefits of TridentGLOBAL Version 10, Export Insights, our Hosted Solution and more.

There have been some exciting new developments at TridentGLOBAL with another new staff member coming on board.

Also, after the successful release of the VGM capability in July, TridentGLOBAL are working towards the delivery of a number of integrated Free Trade Agreements being available to our customers.

The Department of Immigration and Border Protection announced its Australian Trusted Trader (ATT) initiative which we have a look at in this issue.

TridentGLOBAL are now keeping our followers in the know on our LinkedIn page. We encourage you to follow us for regular updates.

I look forward to working with you to support your company’s global growth as you strive to capitalise on new and exciting opportunities in the new financial year.

Carman Rossi


TridentGLOBAL Version 10

 Why Upgrade?

Our solution – a central, unified view of supply chain reality.

TridentGLOBAL is an integrated suite of software modules spanning the five key functional aspects of exporting: Integration, Global Supply Chain, Documentation, Compliance and Management Tools.

The TridentGLOBAL Supply Chain solution enables exporting organisation to capture, unify and optimise a myriad of supply chain events and information in one central location.

By consolidating a vast array of information from a multitude of sources, TridentGLOBAL can connect and integrate your organisation’s supply chain participants via the TridentGLOBAL Supply Chain Portal and enable them to view, access, enter and amend data.

These capabilities, of course, will help your company to significantly improve inter-departmental, third party supplier and trading partner collaboration, information exchange and understandings.

Contact us today to talk about upgrading your solution to Version 10.

Export Insights


 What is the Australian Trusted Trader (ATT) initiative?

Australian Trusted Trader is a voluntary trade facilitation initiative. It recognises businesses with a secure supply chain and compliant trade practices, rewarding accredited businesses with a range of trade facilitation benefits.

Australian Trusted Trade is an Authorised Economic Operator (AEO) programme. AEOs work to secure the international supply chain, while facilitating the movement of legitimate trade.

The benefits to Trusted Traders include:

  • Priority trade services
  • Differentiated examinations
  • Use of the Australian Trusted Trader Logo
  • Mutual Recognition Arrangements
  • A dedicated Account Manager

Australian Trusted Trader is free to join and accreditation is available to all Australian businesses that are active in the international trade supply chain, and meet or exceed the required standards.

For more details on this, head HERE.

Why choose a Hosted Solution?


As the world moves towards cloud-based technology, you can rest assured your export solution will always be up-to-date and secure with the TridentGLOBAL Hosted Solution.

TridentGLOBAL Hosted solution enables your company to access TridentGLOBAL online by accessing a secure hosted facility on TridentGLOBAL servers.

This solution empowers your staff to access TridentGLOBAL online anywhere in the world, at any time and from any PC.

Not only this, but it reduces your company’s IT capital expenditure, operating and support costs and frees companies from the responsibility of supporting the product using internal IT resources.

Our hosting partner provides an exceptional service and guarantees maximum availability and reliability of the services.

Contact us today to find out more about the TridentGLOBAL Hosted Solution. After all, it is our mission to make international trade easy.



 What’s new at TridentGLOBAL?

We have had a new staff member join the TridentGLOBAL team within the last few months.

Wei Yang has come on board as a Quality Assurance Tester.

As an export solution provider, it is important for us to make information regarding solution, services and the latest company news easily accessible. We make it a point to share our knowledge and expertise in the field of international trade.

For information on TridentGLOBAL, see our Corporate Brochure, providing you a high level view of what TridentGLOBAL does and the solution we provide to exporters.

Our website gives you an opportunity to know us better; who we are as a company and the leaders driving the TridentGLOBAL team. By browsing our Why TridentGLOBAL and About Us, you’ll get a pretty good idea of who we are, what we do and what others are saying about us.

You’ll find our website is divided into nine sections: HomeWhy TridentGLOBALAbout UsOur SolutionsServicesIndustriesCommunication CentreContact Us and the CustomerCare Portal can be accessed should you need to contact our Support Team. 



  From the CEO’s Desk 

  Are You Compliant?

  Why Hosted?

  CustomerCare Portal 

  Export Insights

  Version 10


  What’s New at TG?


Are you Compliant?

Reduce the risk of costly delays, missed shipments and increased stress using TridentGLOBAL Compliance module


Non-compliance can be costly – containers sitting on a wharf awaiting customs clearance slows cashflow, delays shipment and can compromise valuable business relationships. 


The TridentGLOBAL
Compliance module presents a solution to such issues with its:

> in-built compliance rules

> continuously updated  regulatory controls
> electronic interfaces with government agencies


TridentGLOBAL can ensure your shipments are compliant with current international customs and quarantine requirements, reduce errors caused by misinterpretation of documentation and help you rapidly respond to rejections or information requests. 


Contact us today to find out how TridentGLOBAL Compliance solution can help you reduce the risk of customs/quarantine clearance delays.


CustomerCare Portal

For rapid response to your support requests use the TridentGLOBAL
CustomerCare Portal

Here at TridentGLOBAL we provide our customers with high levels of customer service and support. Use the TridentGLOBAL CustomerCare Portal to submit your support requests in the first instance.  

Our support service will:

> enable you to identify the system area and issue you are experiencing from a series of dropdown boxes

monitor the status of your case by providing you real-time progress updates

> search for solutions on our database

> receive a fast response to your support requests

Your use of the TridentGLOBAL CustomerCare Portal will enable our support team to dedicate increased time to responding to your support requests.

Don’t have a login? Head to the Contact Us page, select Support and fill in the form to be provided with your login details. Our friendly Support Staff will also demonstrate how to use the facility.


Manage your export process

Monitor, manage and control your global trade operations

TridentGLOBAL Management solution will provide your management team with the business intelligence tools, reports and insights that they need to make rapid, astute and well-informed decision – because everything they need to know is at their fingertips.

It will also enable your organisation to systemise its standard operating procedures and establish process controls – and so make it immune to the issues cause by lack of management control.

The TridentGLOBAL Management solution includes a Management Dashboard that enables managers to view all the information captured within TridentGLOBAL, and includes graphical and activity based tools for improved visibility and decision making.

> Increase Visibility

Automate WorkFlow processes

> Optimise Global Trade and Logistics Processes

> Manage Performance

> Report on Performance and Activities


TridentGLOBAL – so much more than software for exporters

We understand the challenges exporters and traders experience like no other software provider.

Our Professional Services Consultant’ global trade and logistics management expertise helps companies identify, design and implement the required business process improvements.

Our project management methodologies will ensure your project is a success. Our approach ensure you will experience a stress-free and smooth transition to using TridentGLOBAL.

Fill in the Export Management Health Checklist to help you examine your current export management practices and where you need improvement. The results will recommend remedies for the issues your company may be encountering.

  Copyright © 2016 TridentGLOBAL. All Rights Reserved.




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