May 2016 Newsletter

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From the CEO’s Desk


Welcome to the May edition of A Global View for 2016.

In this issue we look at future developments at TridentGLOBAL, an overview of our latest software solution, the benefits of our Hosted Solution, Compliance and more.

TridentGLOBAL are working towards the delivery of the Supply Chain Portal, a place where export service providers have increased connectivity.

One of the first stages of the Supply Chain Portal will be the implementation of a Company Maintenance Screen, to provide users a functional repository for the service providers they work with during the export process.

There have been some exciting new developments at TridentGLOBAL with a new staff member coming on board.

TridentGLOBAL also attended the Customs Brokers and Forwarders Council of Australia Regional Convention in NSW and Victoria to learn valuable insights in informative and educational days of presentations from regulators and respected industry professionals.

We also released an overview of our latest software solution Version 10 which is available on our new website. We recommend you check them both out!

I look forward to working with you to support your company’s global growth as you strive to capitalise on new and exciting opportunities in 2016.

Carman Rossi


TridentGLOBAL Version 10

 Why Upgrade?

Our solution – a central, unified view of supply chain reality.

TridentGLOBAL is an integrated suite of software modules spanning the five key functional aspects of exporting: Integration, Global Supply Chain, Documentation, Compliance and Management Tools.

The TridentGLOBAL Supply Chain solution enables exporting organisation to capture, unify and optimise a myriad of supply chain events and information in one central location.

By consolidating a vast array of information from a multitude of sources, TridentGLOBAL can connect and integrate your organisation’s supply chain participants via the TridentGLOBAL Supply Chain Portal and enable them to view, access, enter and amend data.

These capabilities, of course, will help your company to significantly improve inter-departmental, third party supplier and trading partner collaboration, information exchange and understandings.

Contact us today to talk about upgrading your solution to Version 10.

Export Insights


 What do the new Container Weight Verification changes mean for exporters?

The Safety of Life at Sea (SOLAS) amendments were passed in January and will come into effect on July 1, 2016. So with only a few months before they take effect, now is the time for anyone involved in the container supply chain to consider how they will be affected and what they need to do to be ready for the mandatory verification of container weights. The clock is ticking.

Under the SOLAS amendments, there are two permissible methods for weighing:

1. The container can be weighed after it has been packed.

2. All the cargo and contents of the container are weighed and then added to the tare weight of the container as indicated on the door end of the container.

If you are an Australian exporter you’re in luck. We have the PRA – 1-Stop’s electronic document – that is used at all the container terminals to validate export containers. If you send a PRA, from July you MUST include the verified weight, the details of how it was verified, and who verified it. If the PRA doesn’t have that info, it will be rejected.

Exporters in the United States are already mandated to compulsory weighing of all export containers. This new regulation is merely the next logical step towards transparency in the supply chain and reduction in operational risks.

For more details on this issue, head HERE.

Why choose a Hosted Solution?

As the world moves towards cloud-based technology, you can rest assured your export solution will always be up-to-date and secure with the TridentGLOBAL Hosted Solution.

TridentGLOBAL Hosted solution enables your company to access TridentGLOBAL online by accessing a secure hosted facility on TridentGLOBAL servers.

This solution empowers your staff to access TridentGLOBAL online anywhere in the world, at any time and from any PC.

Not only this, but it reduces your company’s IT capital expenditure, operating and support costs and frees companies from the responsibility of supporting the product using internal IT resources.

Our hosting partner provides an exceptional service and guarantees maximum availability and reliability of the services.

Contact us today to find out more about the TridentGLOBAL Hosted Solution. After all, it is our mission to make international trade easy.


Australian Trusted Trader Update

Australian Trusted Trader (ATT) is a voluntary accreditation programme that recognises secure and compliant industry supply chain practices, offering tailored trade facilitation benefits to accredited businesses.

The Department of Immigration and Border Protection announced that ATT will be open to all Australian international businesses from July 1, 2016. Trusted Traders have greater certainty in border processing and are eligible to receive benefits that assist your business to trade.


  From the CEO’s Desk 

  Are You Compliant?

  Why Hosted?

  CustomerCare Portal 

  Export Insights

  Version 10


  What’s New at TG?


Are you Compliant?

Reduce the risk of costly delays, missed shipments and increased stress using TridentGLOBAL Compliance module


Non-compliance can be costly – containers sitting on a wharf awaiting customs clearance slows cashflow, delays shipment and can compromise valuable business relationships. 


The TridentGLOBAL
Compliance module presents a solution to such issues with its:

> in-built compliance rules

> continuously updated  regulatory controls
> electronic interfaces with government agencies


TridentGLOBAL can ensure your shipments are compliant with current international customs and quarantine requirements, reduce errors caused by misinterpretation of documentation and help you rapidly respond to rejections or information requests. 


Contact us today to find out how TridentGLOBAL Compliance solution can help you reduce the risk of customs/quarantine clearance delays.


CustomerCare Portal

For rapid response to your support requests use the TridentGLOBAL
CustomerCare Portal

Here at TridentGLOBAL we provide our customers with high levels of customer service and support. Use the TridentGLOBAL CustomerCare Portal to submit your support requests in the first instance.  

Our support service will:

> enable you to identify the system area and issue you are experiencing from a series of dropdown boxes

monitor the status of your case by providing you real-time progress updates

> search for solutions on our database

> receive a fast response to your support requests

Your use of the TridentGLOBAL CustomerCare Portal will enable our support team to dedicate increased time to responding to your support requests.

Don’t have a login? Head to the Contact Us page, select Support and fill in the form to be provided with your login details. Our friendly Support Staff will also demonstrate how to use the facility.


Manage your export process

Monitor, manage and control your global trade operations

TridentGLOBAL Management solution will provide your management team with the business intelligence tools, reports and insights that they need to make rapid, astute and well-informed decision – because everything they need to know is at their fingertips.

It will also enable your organisation to systemise its standard operating procedures and establish process controls – and so make it immune to the issues cause by lack of management control.

The TridentGLOBAL Management solution includes a Management Dashboard that enables managers to view all the information captured within TridentGLOBAL, and includes graphical and activity based tools for improved visibility and decision making.

> Increase Visibility

Automate WorkFlow processes

> Optimise Global Trade and Logistics Processes

> Manage Performance

> Report on Performance and Activities


TridentGLOBAL – so much more than software for exporters

We understand the challenges exporters and traders experience like no other software provider.

Our Professional Services Consultant’ global trade and logistics management expertise helps companies identify, design and implement the required business process improvements.

Our project management methodologies will ensure your project is a success. Our approach ensure you will experience a stress-free and smooth transition to using TridentGLOBAL.

Fill in the Export Management Health Checklist to help you examine your current export management practices and where you need improvement. The results will recommend remedies for the issues your company may be encountering.


Customs Brokers and Forwarders Council of Australia Regional Conference

TridentGLOBAL attended the CBFCA regional conferences in both NSW and Victoria, gaining valuable insight into the Customs Broking and Freight Forwarder industry.


  What’s new at TridentGLOBAL?

As an export solution provider, it is important for us to make information regarding solution, services and the latest company news easily accessible. We make it a point to share our knowledge and expertise in the field of international trade.

We released our new website recently and have bolstered this with the release of our new Corporate Brochure, providing you a high level view of what TridentGLOBAL does and the solution we provide to exporters.

Our new site gives you an opportunity to know us better; who we are as a company and the leaders driving the TridentGLOBAL team. By browsing our Why TridentGLOBAL and About Us, you’ll get a pretty good idea of who we are, what we do and what others are saying about us.

You’ll find our new site is divided into nine sections: Home, Why TridentGLOBAL, About Us, Our Solutions, Services, Industries, Communication Centre, Contact Us and the CustomerCare Portal can be accessed should you need to contact our Support Team. 

We have also had a new staff member join the TridentGLOBAL team within the last few months.

Liz West joined the TridentGLOBAL team as a Business Analyst.

  Copyright © 2016 TridentGLOBAL. All Rights Reserved.




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